Refund and Returns Policy

At Wel-Ark, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we’re here to help.

1. Returns

You may return most new, unopened items within 7 days of delivery for a full refund or exchange. To be eligible for a return, your item must:

Be unused and in the same condition that you received it
Be in the original packaging
Have a valid proof of purchase (order confirmation email or invoice)

Non-returnable items include:

Opened or used products
Health and hygiene-sensitive items (like capsules, powders, or supplements) once opened
Items marked as “Final Sale” or “Non-Returnable”

2. Refunds

Once we receive your item, we will inspect it and notify you about the status of your refund. If approved, a refund will be initiated to your original method of payment within 5-7 business days.

Note: Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@wel-ark.com within 48 hours of receiving your order.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately with photos of the item and packaging. We’ll arrange a replacement or refund at no extra cost.

5. How to Start a Return

To start the return process, please email us at info@wel-ark.com with:

Your Order ID
The reason for return
Clear images of the product (if applicable)

We’ll guide you through the next steps, including where to send your return.

Important:
We reserve the right to reject any return or refund request that does not meet our policy conditions.

Need Help?
If you have any questions regarding refunds or returns, feel free to contact our customer service team at info@wel-ark.com or call us at [ +91 97114 69688 ].