Refund and Returns Policy

At Wel-Ark, we strive to ensure your complete satisfaction. If for any reason you are not entirely satisfied, we’re here to help.

🔄

7 Days

Easy Return Window

✅

Original

Sealed Packaging Required

💰

5-7 Days

Fast Refund Credit

1. Returns Eligibility

You may return most new, unopened items within 7 days of delivery. To be eligible, your item must:

Be unused and in the same condition that you received it.
Be in the original packaging.
Have a valid proof of purchase (order confirmation or invoice).

Non-returnable items include:

Opened or used products, health and hygiene-sensitive items (capsules, powders, supplements) once opened, and items marked as “Final Sale”.

2. Refunds

Once we receive and inspect your item, we will notify you of the status. If approved, a refund will be initiated to your original method of payment within 5-7 business days.

Note: Shipping costs are non-refundable unless the return is due to our error.

3. Exchanges & Damaged Items

We only replace items if they are defective or damaged. Please report damaged items with photos within 48 hours of receiving your order at info@wel-ark.com.

4. How to Start a Return

Email us at info@wel-ark.com with your Order ID, reason for return, and clear images of the product.